Mobile Associate

• Proactively engages with a broad range of customers in a highly-traffic retail environment
• Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
• Leverage digital self-serve tools during customer interactions and the onboarding process
• Identify customer needs and use solution-based selling techniques
• Recommend wireless solutions and onboard customers to help them self-serve using the T-Mobile app
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and resources
• Review personal results, current promotions, and updates on the Hub to be Customer Ready
• Partner with nearby store locations to onboard customers
• Perform skills practicing, knowledge sharing, and store operations
• Perform opening and closing procedures for the kiosk
• Engage passionately with customers to ensure exceptional experiences
• Build relationships with nearby leadership and teams to support customers from account setup to device support

• High School Diploma/GED
• At least 18 years of age
• Legally authorized to work in the United States
• 6 months of customer service and/or sales experience, Retail environment preferred
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
• Effective at balancing customer experience and performance goals
• Desire to be a part of the game-changing T-Mobile store team
• Willingness to work alongside peers and store leaders, learning and sharing best practices
• Competitive drive and confidence to succeed in a fast-paced sales environment

Retail environment experience

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs