Mobile Associate, T-Mobile

Mobile Associate

T-Mobile

Location:

United States, Philadelphia

Category:

Sales

Contract Type:

Employment contract

Salary:

19.00 USD / Hour

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Job Description:

Mobile Associates work as members of a Retail Team to bring the T-Mobile brand to life. They build energy around products and services, connect with customers, and educate them about device and service solutions. This role involves continuous learning and preparation for growth into the next career level.

Job Responsibility:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan
Approaching service and sales needs with composure, integrity and compassion
Demonstrating coverage and T-Mobile plans to customers
Completing training on in-store experience and new skills
Establishing relationships with team members and partnering across channels to collectively own the customer experience and resolve issues.

Requirements:

High School Diploma/GED
6 months of customer service and/or sales experience
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals.

What we offer:

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs.

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Parttime

Work Type:

On-site work

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