Mobile Associate

• Proactively engages with a broad range of customers in a highly-traffic retail environment
• Use digital self-service tools during customer interactions and the onboarding process
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services
• Complete training on the T-Mobile experience, products, and processes
• Continuously improve skills to enhance the customer experience
• Partner with nearby store locations to onboard customers
• Perform store operations, opening and closing procedures
• Build and deepen relationships with customers
• Provide exceptional service and exceed customer expectations
• Perform price overrides for specialty offers specific to National Retail
• Support the customer experience from account setup to account servicing.

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
• Effective at balancing customer experience and performance goals
• Desire to be a part of the game-changing T-Mobile store team
• Willingness to work alongside peers and store leaders, learning and sharing best practices
• Competitive drive and confidence to succeed in a fast-paced sales environment
• At least 18 years of age
• Legally authorized to work in the United States

Bilingual skills

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to money coaches
• Medical, dental, and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter and transit programs