Mobile Device Support Analyst, Robert Half

Mobile Device Support Analyst

Robert Half

Location:

United States, Lyon Station

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are offering a long term contract employment opportunity for a Mobile Device Support Analyst in LYON STATION, Pennsylvania. In this role, you will be providing technical support and customer service for a variety of mobile devices and products, managing their deployment, configuration, and maintenance while adhering to company policies and security protocols.

Job Responsibility:

Offer timely troubleshooting and resolution for mobile devices, applications, and connectivity issues
Handle the deployment, configuration, and upkeep of mobile devices, ensuring compliance with organizational policies and security measures
Conduct informative sessions for employees regarding mobile technologies, security practices, and productivity-enhancing strategies
Keep track of mobile device performance and usage, generating reports to pinpoint trends and areas requiring enhancement
Collaborate with mobile service providers and device manufacturers to address problems and enhance service delivery
Keep meticulous records of device inventories, support tickets, and technical documentation
Contribute to the formulation and execution of mobile device policies and procedures to ensure security and compliance
Oversee the inventory, billing, and records for all iOS devices
Process incoming mobile requests and manage mobile activations
Set up and configure new and loaner devices
Liaise with mobile device vendors on various account maintenance tasks such as resolving billing and technical issues, as well as optimizing plans
Uphold security and compliance concerning company information on company-owned mobile devices

Requirements:

Proficient in supporting and troubleshooting Apple devices
Demonstrated knowledge of Apple iOS
Experience in mobile device support
Familiarity with Intune for mobile device management
Proficiency in using AirWatch for mobile device and email management
Experience in working with MobileIron for mobile device security and management

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.