Motor Trade Commercial Account Handler, Lawes Consulting Group

Motor Trade Commercial Account Handler

Lawes Consulting Group

Location:

United Kingdom, Leeds

Category:

Insurance

Contract Type:

Employment contract

Salary:

35000.00 GBP / Year

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Job Description:

We are pleased to be working with a respected insurance company in helping them find an experienced Motor Trade Commercial Account Handler. In this role you are responsible for providing tailored insurance solutions to businesses in the motor trade industry, such as dealerships, repair shops, and mobile mechanics. You’ll manage a portfolio of clients, ensuring they have the right coverage while offering expert advice and excellent customer service. Strong communication, attention to detail, and the ability to build lasting relationships with clients and insurers are key to success in this role.

Job Responsibility:

Handling account queries and mid-term adjustments in accordance with delegated underwriting authority guidelines, along with managing some new business processes
Underwriting and generating terms will be part of the responsibilities, ensuring they are prepared promptly for account executives and meet insurers’ rate increase requirements
Addressing account executive and colleague queries via phone and email within established authority limits
Liaising with insurers and colleagues is essential, involving tasks such as assessing risks, reviewing quotations, and ensuring compliance with underwriting guidelines under Delegated Authority schemes
Maintaining accurate paper files and system records for new and existing business is a key aspect of the role, ensuring updates are made following all client interactions
Shared responsibility for managing actions related to existing clients, including mid-term adjustments and claims, while collaborating with other Account Handlers and Account Executives to uphold service standards
Responding to client enquiries via phone, letter, or email in a professional and helpful manner is expected, ensuring that all necessary information is gathered and communicated effectively
Overseeing surveys and risk improvements, ensuring their completion within required timescales

Requirements:

Previous insurance experience is required, ideally including Motor Trade and Commercial, with a solid understanding of various classes of business
Experience in a regulated FCA environment is essential
Strong organisational skills are essential, with the ability to manage workloads, prioritise tasks, and report regularly to the team manager
Adherence to compliance and regulatory procedures is mandatory
Working towards or holding the Cert CII qualification is expected
A strong understanding of implementing best practices in customer service, compliance systems, processes, and financial management is necessary
Proficiency in using bespoke systems and MS Office, including Acturis and/or SSP, is highly valued
The ability to communicate effectively and work well under pressure, both as part of a team and independently, is essential
Flexibility in approach is important for success in the role
Excellent communication skills are required, including verbal, written, listening, and negotiation abilities, with the capability to interact confidently at all levels
A highly driven and positive attitude, attention to detail, and the ability to multitask, manage work independently, handle pressure, and meet deadlines are critical attributes for this position

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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