Multi-Property Reservations Agent, Marriott Bonvoy

Multi-Property Reservations Agent

Marriott Bonvoy

Location:

Hungary, Budapest

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Budapest Marriott Hotel welcomes you to Hungary's capital city with modern style and exceptional service and an unbeatable location on the Danube. Tucked along the banks of the Danube River our well known property is near some of Budapests most treasured landmarks from the Chain Bridge to Buda Castle. Intuitively designed rooms and suites all updated in a major renovation offer scenic views of the river. Elsewhere at our hotel you can enjoy a delectable meal at DNB Budapest or breathtaking sunsets from our Liz & Chain Rooftop Bar terrace on the 9th floor. If you are planning an event in Budapest our hotel provides 17000 sq ft of versatile event space and can accommodate conferences for up to 650 guests. Our terrific city center location facilitates exploration and discovery. Visit Vaci utca and the Budapest Christmas Markets with ease.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
protect the privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Diverse workforce and inclusive culture
Training and development opportunities
Recognition
Holistic well-being focus
True camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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