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Multi-Property Reservations Agent

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United Arab Emirates, Abu Dhabi

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The Multi-Property Reservations Agent will handle all reservation requests, changes, and cancellations, ensuring guest satisfaction and maximizing revenue. The role involves following company policies, maintaining professionalism, and supporting team goals.

Job Responsibility:

  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify room type and rate availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types
  • Follow escalation procedures for guest concerns

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
What we offer:
  • Inclusive, people-first culture
  • Non-discrimination policy
  • Opportunity to work in a global team
  • Inspiring and challenging work environment

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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