Network and Desk Technician, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, Gaylord Opryland Resort & Convention Center

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

25.50 USD / Hour

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Job Description:

The Network and Desk Technician will educate users on securing PII, train users in hardware and software use, develop training materials, troubleshoot technical issues, provide technical guidance, analyze and implement process improvements, consult with users and vendors, and follow company policies and procedures. The role also involves addressing guest service needs, mentoring employees, handling sensitive issues, and ensuring quality standards.

Job Responsibility:

Educate users regarding procedures for securing Personal Identifiable Information (PII)
Train or instruct users in the proper use of hardware or software
Develop training materials and procedures related to the proper use of hardware and software
Troubleshoot and repair technical problems or issues related to computer hardware, software, internet access, and peripheral equipment
Provide technical guidance and recommendations to resolve business problems
Analyze, recommend, and implement process improvements
Consult with users, management, vendors, and technicians to assess computing needs and system requirements
Analyze and provide recommendations for new or revised software products
Follow all company policies and procedures
Protect company assets
Address guests' service needs in a professional, positive, and timely manner
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Assist management in training, motivating and mentoring employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
Comply with quality assurance expectations and standards
Monitor the performance of others to ensure adherence to quality expectations and standards
Enter and locate work-related information using computers and/or point of sale systems
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

Educate users regarding procedures for securing Personal Identifiable Information (PII)
Train or instruct users in the proper use of hardware or software
Develop training materials and procedures related to the proper use of hardware and software
Troubleshoot and repair technical problems or issues related to computer hardware, software, internet access, and peripheral equipment
Provide technical guidance and recommendations to resolve business problems
Analyze, recommend, and implement process improvements
Consult with users, management, vendors, and technicians to assess computing needs and system requirements
Analyze and provide recommendations for new or revised software products
Follow all company policies and procedures
Protect company assets
Address guests' service needs in a professional, positive, and timely manner
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Assist management in training, motivating and mentoring employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
Comply with quality assurance expectations and standards
Monitor the performance of others to ensure adherence to quality expectations and standards
Enter and locate work-related information using computers and/or point of sale systems
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

What we offer:

Opportunities well beyond that of a traditional hotel
Endless career opportunities
Thoughtful, big-hearted service to guests
Inclusive, people-first culture
Non-discrimination on any protected basis

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Network and Desk Technician