Network Security Engineer Multi-Vendor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:

India, Bangalore

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Position Overview: The engineer will be part of a 24/7 Multivendor datacenter operations team and will be directly responsible for managing datacenter projects. Must possess Leadership qualities from Technical and inter-personal skills perspective. This individual will provide Multivendor Technical leadership and support to the Technology Teams by bringing together the elements needed to ensure the escalation or issue at hand is resolved. He/she is responsible for all internal and external technical communications relating to the escalation.

Job Responsibility:

Own an escalation, demonstrate leadership and be the designated point of contact for the Technical Escalation Process
The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed Storage & Backup operations and, when necessary, to return systems to operational status
The job also involves leading communication between technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction
Strong and solid concepts on Networking, Security and Load-balancing
Share Datacenter ‘Best Practice’ among other Technology peers & Teams in the GMS community and be required to actively look for and identify pro-active / issue prevention opportunities where these presents themselves
Supporting and troubleshooting complex networking issues in complex and widely distributed environment
Manage technical action planning across multiple customer / partner resources while leading development of Commvault technical action plan
Communicate Technical action plan, drive internal HPE Technical Teams / Customer / Partner communications
Capable of working constructively in a highly pressurized environment. Willing to work after office hours to manage critical customer escalations when necessary 24x7 availability as required for ‘Out of Hours’ (OOH) coverage. Demonstrates the ability to work with and be sensitive to other cultures
Skilled in utilizing methodologies for problem management and resolution of escalated issues
Provides highly innovative management of complex escalations
Create opportunities to increase the competence of the work group in a proactive and consistent way. Identifies and communicates possible process changes that will remedy inefficiencies as appropriate
Lead / drive virtual technical teams within HPE / Partner to isolate the cause of issue
Work with the different support Vendors, customer account team, HPE / Partner onshore and offshore teams, as well as other stakeholders like Managed Services Manager, Consultants, Customer Business Manager, Escalation manager etc
Negotiate to bring correct resources together to focus on an issue
Plan and implement best practices
Create and update documentation whenever any changes are made in the network

Requirements:

6+ years of demonstrated experience in Network troubleshooting including service and support on networking products such as Juniper SRX, Juniper routers, Aruba or Cisco
Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region
Demonstrate strong written and verbal communication skills
Provide support in the areas of Network and Network security products like Juniper SRX, Aruba OS CX, Checkpoint, Palo Alto, Fortinet, F5 LB , Aruba ClearPass etc.
Operate, Administer and Govern customer setup
Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff
Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers
Participate in after-hours remote support rosters
Identify and contribute to projects to improve product support, customer satisfaction and team efficiency
Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT)
Technical writing skills will be required to publish Issue resolution documents (KM & KT)
Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions)
Participate/Drive ITIL based change management, Problem management, incident management
Certifications: CCNA , CCNP, Juniper JNCIS-SP, JNCIP-SP
ITIL Foundation certification preferred
Knowledge of Remote Support and Remote monitoring processes and concepts
Knowledge on Service Now
Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives
Exceptional Customer service skills, mindset & attitude
Be professional in all modes of interaction with our internal & external customers
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful
Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively
The candidate must collaborate with other teams and individuals within the organization
Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments
Actively listen and confirm problem details showing empathy for urgent situations
Utilize effective negotiation skills which will lead to satisfactory issue resolutions

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Network Security Engineer Multi-Vendor