Network Success Coordinator, CVS Health

Network Success Coordinator

CVS Health

Location:

United States, Farmers Branch

Category:

Office Administration

Contract Type:

Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

The Network Success team ensures clinicians deliver high-quality, high-value service through clinical and administrative support. The role involves handling calls, emails, and scheduling support, adhering to privacy guidelines, and managing Salesforce data and reports.

Job Responsibility:

Assist Network Success department with day to day operational and administrative support
Provide best-in-class customer service by answering inbound calls received for the Network Success team during normal Signify business hours and routing to the appropriate team member
Follow up on inbound departmental inquiries received by email and voicemail promptly
Book, adjust, reschedule, and cancel appointments with various Network Success team members as requested
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities
Daily monitoring of Network Success department Salesforce clinical dashboard queues
Create, upload and assign work in Salesforce to appropriate Network Success team members as directed
Run various weekly and monthly Salesforce and PowerBi dashboard reports
Other administrative duties as assigned.

Requirements:

At least 1+ year experience in a high volume call center or office environment
At least 1+ year experience in an administrative assistant role
Ability to fluently speak, read and write English
Consistent track record of efficiency in managing a diverse scope of tasks while meeting established deadlines
Reliable and professional in conduct with excellent oral, written and telephonic communication skills
Experience working with multiple computer systems/applications at the same time
Demonstrated customer service/customer relationship management acumen
Possess strong attention to detail and organization with proven ability to prioritize and multitask
Possess basic skills in MS Office
moderate skills in Google Suite
Power BI, Salesforce or Five-9 experience preferred
keyboarding proficiency skills required.

Nice to have:

Power BI experience
Salesforce experience
Five-9 experience

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access.

Additional Information:

Job Posted:

March 19, 2025

Expiration:

June 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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