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Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
Job Responsibility:
Responsible for delivery of assigned tasks within the delivery cycle of a project
Understands a number of the company's technologies in order to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements
Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments
Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks
Acts professionally with the company customers
Participates as part of a team and maintains good relationships with team members and customers
Understands the company's strategy
Is aware of knowledge tools and their application
Participates in chosen technical community or profession, and regularly attends profession or community of interest events
Requirements:
1 - 3 years of technical experience and an Associate of Arts/Science or equivalent degree (two year college program) in computer science or related area of study
without a degree, one additional year of relevant technical experience (2-4 years in total)
Has sufficient technical knowledge to assist with the completion of specific deliverables
Able to communicate concepts with team and to peers
Able to produce basic documentation to required standards
Demonstrates understanding of assigned discipline or technical area
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