NextGen Senior Manager - Environment Manager, CVS Health

CVS Health

Location:

United States, Hartford

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

82940.00 - 182549.00 USD / Year

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Job Description:

This Senior Manager position will be part of the broader NextGen team and will serve as the Environment Manager that will interact with our business partners, delivery, quality assurance, infrastructure, and software vendor partners to maintain concierge level support.

Job Responsibility:

Responsible for cross team management for development and testing requirements
Collaborate with numerous teams including but not limited to: Database Administrator, Infrastructure, Software Vendors, Data Governance Board, Quality Assurance, and business partners while ensuring the highest levels of customer satisfaction
Participate in infrastructure maintenance and application releases
Maintain system support documentation
Adhere to all established methodologies, standards, and guidelines
Maintain compliance with industry and company data masking standards
Mentor junior members of the team to develop their technical skills
Required to be on call support 24x7 as needed
Responsible for various aspects of event, incident, and problem management
Maintain and monitor daily / weekly processes and programs in our environments and proactively identify and resolve potential issues
Maintain and document all vendor software release artifacts
Foster a positive environment and demonstrate successful relationship building with cross-functional teams and business partners

Requirements:

5+ years of experience working in and/or leading dynamic cross-competency teams with issue resolution
5+ years of experience with complex systems and solving challenging analytical problems
3+ years of project management experience
Possess Medicare and Individual Family Plans business acumen including understanding of business flows from enrollment to claims processing through to downstream workflows
Competent, self-starter with ability to identify and bring forward ideas to improve the overall support of the NextGen program
Strong analytical, critical thinking, negotiation, problem resolution and decision-making skills
Strong facilitation and collaboration skills
Demonstrated ability to manage detailed information and volume of information with attention and quick recollection
A willingness to learn applications and company masking policies
Be a confident member of an evolving team that is willing to work hard to make a difference for peers, business and other IT professionals
Align with the Heart at Work Behaviors of CVS Health – Put people first
Join forces
Inspire Trust
Rise to the Challenge
Create Simplicity

Nice to have:

Understanding of data and data masking requirements
Proven success with achieving highest levels of customer satisfaction
Demonstrated team player skills to achieve organization goals
Possess reasoning and decision-making skills in a fast-paced environment
Demonstrated ability to manage multiple tasks with excellent attention to detail
Proven ability to work across boundaries without alienating others, while bringing out the best in peers to be successful
Demonstrated ability to understand both software and hardware requirements
Understanding of delivery process via SAFE/AGILE methodologies
Excellent communication skills, both verbal and written
comfortable communicating with all levels of the company to include Senior Leadership and software vendor partners
Demonstrated experience with Configuration Management, monitoring Tools and Documentation
Experience with Delphix data virtualization, data masking and test data management is a plus

What we offer:

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance plan
Short-term disability benefits
Long-term disability benefits
Well-being programs
Education assistance
Free development courses
CVS store discount
Discount programs with participating partners
Paid Time Off (PTO)
Paid holidays

Additional Information:

Job Posted:

March 19, 2025

Expiration:

April 18, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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NextGen Senior Manager - Environment Manager