North America OS Digital Presales Solutions Architect (Early Graduate), Hewlett Packard Enterprise

North America OS Digital Presales Solutions Architect (Early Graduate)

Hewlett Packard Enterprise

Location:

Costa Rica, Heredia

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Job Responsibility:

Responsible for delivery of assigned tasks within the delivery cycle of a project
Understands a number of the company's technologies in order to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements.
Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.
Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks.
Acts professionally with the company customers.
Participates as part of a team and maintains good relationships with team members and customers.
Understands the company's strategy.
Is aware of knowledge tools and their application.
Participates in chosen technical community or profession, and regularly attends profession or community of interest events.

Requirements:

Bachelor's or Master's degree in an Administrative career, Finance, Industrial Engineering, Systems Engineering or IT related
Proficient in MS Office Suite (primary focus on Excel, Word, PowerPoint)
Computer Architecture knowledge identifying the components of a computer and their purpose
Strong English communication skills, written and spoken (C1 or C2 Proficient)
Has sufficient technical knowledge to assist with the completion of specific deliverables.
Sense of urgency to manage time properly when answering customers
Great attention to detail around both the deliverables and the process followed to complete tasks
Strong teamwork to collaborate and deliver solutions more effectively and document knowledge to share with others
Able to produce basic documentation to required standards.
Demonstrates understanding of assigned discipline or technical area.
Demonstrate fundamental technical knowledge.
IT related certifications are a plus, but not a must.

Nice to have:

IT related certifications

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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