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The Office Administrative Assistant plays a vital role in ensuring the smooth and efficient operation of the Cemetery District Office. This position provides compassionate service to customers while respecting diversity and cultural values. The ideal candidate will be responsible for administrative support, customer interactions, and office organization.
Job Responsibility:
Greet office visitors and respond to customer inquiries with professionalism and empathy
Provide general pricing information to customers
Answer incoming calls and direct messages to the appropriate personnel
Assist cemetery visitors by providing property location details
Schedule appointments and coordinate burial services with funeral homes
Prepare customer contracts and collect payments
Generate and organize daily work orders and burial orders
Create and maintain digital and physical records for customers and decedents
Input and manage customer and decedent data within internal databases
Maintain an organized filing system
Assist with proofreading documents and reports
Sort and distribute incoming mail
Ensure the office and lobby areas are well-maintained, including restocking forms and business cards and keeping workspaces tidy
Monitor and replenish office supplies as needed
Attend staff meetings and participate in other organizational meetings as requested
Support other clerical functions and assist team members with administrative tasks
Track headstone deliveries and placements while maintaining communication with customers regarding missing markers
Perform other duties as assigned to support the mission of the Artesia Cemetery District
Requirements:
Strong customer service and communication skills
Proficiency in data entry and office software (Microsoft Word, Excel, Outlook, etc.)
Excellent organizational skills and attention to detail
Ability to multitask and manage time effectively
Experience in administrative support, preferably in a customer service setting
Ability to work with sensitivity and discretion in an environment that requires compassion and professionalism
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