Onboarding Engineer, CleverTap

CleverTap

Location:

Brazil, Sao Paulo

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As an Onboarding Engineer you will be responsible for ensuring the successful Implementation of CleverTap’s Mobile and Web Application SDK’s, smooth onboarding of new customers to CleverTap’s UI allowing our customer to realize their Business Goals and Use Cases.

Job Responsibility:

Work Directly with Technical Stakeholders and Development Teams guiding them on their successful integration of CleverTap SDK’s and API’s
Ensure smooth and timely onboarding of tour clients to CleverTap by successful implementation of the CleverTap Platform with a focus on reducing “Time to Value” (TTV).
Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process, campaign creation and successful "Go Live"
Act as a product consultant to your customers: Help define technical solutions and requirements to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
Enable, create and sign off campaigns with customers
Maintain Customer Satisfaction through continued Technical Support, Troubleshooting, Solutioning and unblocking Technical Integration Issues

Requirements:

Hands On experience with Mobile App Development (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
Ability to translate and troubleshoot various Scripting Languages
Familiarity or experience Integrating SDK’s
Technical Problem Solving
Understanding of Software Design and Deployment, Database concepts
Understanding of Project Management methods & tools.
Experience Presenting in Portuguese, Spanish and English
Bachelor's Degree in Computer Science or related fields

Nice to have:

2-3 Years experience of “Onboarding” SaaS customers is desirable.
4+ Years of experience in a customer facing role involving SaaS Product Implementation
2+ Year experience in Mobile App Development
Technical Support Experience

What we offer:

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator
hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success
You are passionate about experience technology and its impact on enabling growth
Innovate at scale, with learning opportunities and having fun along the way!

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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