Operational Service Specialist, LHH

Operational Service Specialist

LHH

Location:

Canada, Toronto

Category:

Office Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We have reimagined the way EZRA supports our clients by introducing a team of specialists who are experts in all middle and back-office processes. This role will support EZRA’s Operational Excellence, Enterprise Delivery, Tech, and Finance functions – a true cross-functional partner to the business. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

Job Responsibility:

Carry out a range of administrative tasks that help to facilitate our nominated prepay programs and credit card programs including throughout launch, reporting and assessment
Manage shared mailboxes, handling any external queries regarding the coaching offering
Create and send quotes for participant’s coaching engagements
Retrieve and chase Process Orders
Coordinate with the Billing team to generate credit card invoices, Gather credit card payment details
Input participant information to intake form and coordinate with the Tech Ops team to launch participants
Initial set up of Customer Portal Dashboards
Provide Customer Portal access to external stakeholders and keep portal dashboards updated
Follow up with coaches for triparty/stakeholder interview/observation sessions
Manage licenses including switch outs, deactivations and reallocating licenses to future launches
Launch and track assessment completion for reporting purposes

Requirements:

2+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally

What we offer:

Your own world class coach
Friends and family coaching
2 weeks 'Work from anywhere'
Charity days
Learning and Development Budget
Weekly wellbeing hour
Regional benefits package

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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