Operations Agent - Transfer, TUI

TUI

Location:

Bulgaria, Bourgas

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Bulgaria - Burgas Airport. You will be responsible for communication booking updates with our key transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

Job Responsibility:

Coordinating change and replanning during daily transfer operations for airport and managing last-minute bookings and amendments
Delivering information to the service delivery team and suppliers guaranteeing on-time services, whilst optimizing costs and load factor
Ability to think quickly to replan, according to vehicle availability
First line of transfer support to the service delivery team
Solving daily operational incidents relating to TUI Group package services including transfers, to guarantee that our Service Level Agreements are met

Requirements:

Great organizational skills and ability to work in a fast-paced environment
Experience in the leisure and tourism industry - ideally in a booking admin position is desirable
Able to work in a flexible manner (including different shifts Monday-Sunday)
Can solve problems independently and embrace our digital culture
Collaborative approach, a real team player
Excellent communication skills, both verbal and written in Bulgarian and in English

Nice to have:

Experience in the leisure and tourism industry - ideally in a booking admin position

What we offer:

A competitive salary package
Additional Health Insurance (Euroins.)
Food Voucher (100 BGN/month)
1,5 days off/week
40 working hours/week
Paid training days plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Seasonal or permanent contracts with growth opportunities tailored to your unique skills and expertise

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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