Operations Agent Excursion, TUI

Operations Agent Excursion

TUI

Location:

Croatia, Dubrovnik

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

18487.00 € / Year

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Job Description:

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Dubrovnik. You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation.

Job Responsibility:

You ensure all reservations are managed in detail and suppliers receive them on time
Monitor that the terms and conditions of excursions meet the quality and operations standards agreed
Overseeing Operation during excursion day and Support, gather and feedback information of any incidents or accident that may occur
Managing and loading all bookings into the system and supplier relations and expectations
Guarantee that all information is collected in a timely and efficient manner for invoicing purposes
Managing amendments and communicating them to Service delivery team and suppliers guaranteeing services as smoothly as possible and optimizing costs and load factor
Responsible for loading pick up times into the system and pre-ordering attractions entrance tickets, including any cash reconciliation

Requirements:

Great organizational skills and ability to work in a fast-paced environment
Are flexible to work in a TUI Office, Port or Airport and in a flexible manner (including different shifts Monday-Sunday)
Can solve problems independently and embrace our digital culture
Easily adapts to a variety of changes to ways of working and quickly learns new skills
Full manual driver’s license is required for this role

What we offer:

We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
We offer a one-year replacement contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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