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This job conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align business initiatives. Provides systems, administrative, and operational support in assisting with the development and implementation of new or existing products, processes and accounts. Analyzes existing forms and methods to promote effective operations through standardization, improvement, simplification, discontinuance or other methods. Assists in the implementation of new systems and procedures in various departments and instructs personnel regarding them. Depending on area may review organization functions and structure to avoid overlapping or duplication. Coordinates proposed policies, procedures, systems, forms and reports among departments.
Job Responsibility:
To carry out analytical assessments for business needs
To achieve to an agreement on the problem description and resolution by analyzing processes, sharing recommendations and working with different teams on the solution building, testing and implementation
To guarantee the quality of the delivery process by performing post-implementation quality audits to ensure integrity, adhering to customer service standards and analyzing quality and customer service problems
To support internal and external customers on systems and/or processes
To verify the implementation on apps or processes by developing and executing tests for moderate sized projects
To resolve service and/or system issues by gathering and analyzing related information, identifying the cause of the problem and investigating possible solutions
To coordinate project deliveries to accomplish the with committed date
Requirements:
2-3 years of professional experience
Knowledgeable in all the duties of the Operations Analyst I position, or similar positions
Knowledgeable of company products & services
Nice to have:
Bachelor’s degree or equivalent experience
Applies the basic skills learned and begins to develop advanced problem solving skills to the position
Learns advance analytical techniques
Some evaluation, originality and ingenuity are required
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