Operations and Port Delivery Agent

• Plan, manage, and successfully execute large-scale operations
• shore excursions, embarkation and disembarkation services, pre and post extension services, hotel services and airport services, amongst others
• Approach operations with a structured detailed waterfall project management framework to be able to execute within set timelines
• Maintain continuous communication with cruise and river line head offices, ships, Port Authorities, vendors, staff and guides as well as any other internal and external stakeholders for efficient operation management
• Efficiently manage and track operational information, accounting tasks, and settlements, including problem-solving invoices, for accurate reporting and invoicing
• Thinking continuously out of the box to improve processes and product to be more efficient and effective
• Early adopter of new software applications and has experience with implementation of software
• Be available for early starts and weekend work at the port, demonstrating flexibility and commitment to operational demands

• Bachelor’s degree in Tourism, Supply Chain and Logistics, Business Management or any related field
• Ideally have experience in the Cruise and/or Tour Operations business
• Flexible working times in shift patterns (Monday-Sunday) for successful 24/7 cruise and river operation during the high season (March – October)
• Experienced and confident working within a diverse team, with a keen drive to deliver excellent results
• Confident with Microsoft Office programs, in particular, intermediate Excel (can do basic functions, formulas, pivot tables)
• A problem-solver who likes to suggests and implement improvements in our ways of working towards a more digital culture
• A self-starter who collaborates well and supports team goals
• Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
• Excellent communication skills, both verbal and written in English
• Conversational Dutch, Italian or Spanish is an advantage (but not compulsory)
• Full manual (shift stick) driver’s license is required for this role

Conversational Dutch, Italian or Spanish

• A competitive salary package
• We pay you for all training days completed plus free access to our TUI Learning Hub and TUI Skills Academy
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• We offer a one-year seasonal contract and the opportunity to level up your career with growth opportunities tailored to your unique skills and expertise