Operations Coordinator, Robert Half

Operations Coordinator

Robert Half

Location:

United States, Eden Prairie

Category:

Office Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a long-term contract employment opportunity for an Operations Coordinator to join our team in Eden Prairie, Minnesota. The role involves a range of tasks including processing customer applications, maintaining customer records, and handling customer inquiries. This role is critical to ensuring the smooth running of our operations.

Job Responsibility:

Efficiently handle customer credit applications and maintain accurate records
Respond to customer and carrier requests through task boards and assigned email accounts
Update financials and execute non-standardized activities related to carrier payments
Schedule appointments and track shipments, ensuring quality and efficiency at all times
Monitor customer accounts and take appropriate action when necessary
Validate load data in systems according to standards
Execute tasks such as creating orders, activating shipments, building and assigning loads
Manage events utilizing knowledge gained through Standard Operation Procedures (SOPs) and experience
Ensure customer satisfaction by following through on requests and escalating when necessary
Demonstrate strong time management and prioritization skills in all tasks

Requirements:

Proven experience in Customer Service and Call Center Customer Service
Excellent Communication skills, both written and verbal
Familiarity with Office Functions and Operations
Knowledge of company Procedures and ability to Schedule Appointments
Experience with Invoice creation and Payment Processing
Ability to ensure Quality in all tasks and understand Logistics
Proficiency in Shipping Functions
Excellent Time Management skills and the ability to Execute tasks efficiently
Proficiency in Microsoft Office Suites
Understanding and adherence to Company Policy
Ability to prioritize tasks effectively (Prioritization)
Experience working in a Call Center environment
Familiarity with Standard Operation Procedure
Experience in Transportation Services is a plus
Creativity and Innovation in problem-solving
Ability to develop and implement Validation Plans
Proven ability to contribute to Business Growth
Understanding of Discrimination Laws and commitment to equal opportunities

Nice to have:

Experience in Transportation Services
Creativity and Innovation in problem-solving
Ability to develop and implement Validation Plans
Proven ability to contribute to Business Growth

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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