Operations Manager, CVS Health

Operations Manager

CVS Health

Location:

United States, Dallas

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.00 - 29.00 USD / Hour

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Job Description:

The Operations Manager at CVS Health supports the Store Manager in leading the overall strategic operation of a CVS/pharmacy store, helping people on their path to better health, driving store execution, and building consumer loyalty through excellent customer service. The role involves supervision, training, financial management, and promoting a customer service culture.

Job Responsibility:

Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)

Requirements:

Deductive reasoning ability, advanced analytical skills and computer skills
Advanced communication skills, leadership, supervision, and influencing skill
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Nice to have:

Experience as a retail manager or supervisor

What we offer:

Medical, dental, and vision benefits
Eligible employees may enroll in the Company’s 401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance plan
Short-term and long-term disability benefits
Numerous well-being programs
Education assistance
Free development courses
CVS store discount
Discount programs with participating partners
Paid Time Off (PTO) or vacation pay
Paid holidays throughout the calendar year

Additional Information:

Job Posted:

March 19, 2025

Expiration:

April 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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