Operations Manager, CVS Health

Operations Manager

CVS Health

Location:

United States, Hatfield

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.00 - 29.00 USD / Hour

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Job Description:

The Operations Manager fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Responsible for strategic operation and leadership within the store environment.

Job Responsibility:

Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)

Requirements:

Deductive reasoning ability, advanced analytical skills and computer skills
Advanced communication skills, leadership, supervision, and influencing skill
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Nice to have:

Experience as a retail manager or supervisor

What we offer:

Medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance plan
Short-term and long-term disability benefits
Well-being programs
Education assistance
Free development courses
CVS store discount
Discount programs with participating partners
Paid Time Off (PTO)
Vacation pay
Paid holidays

Additional Information:

Job Posted:

March 20, 2025

Expiration:

May 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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