Operations Manager, CVS Health

Operations Manager

CVS Health

Location:

United States, Show Low

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.00 - 31.00 USD / Hour

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Job Description:

The Operations Manager is a member of the Store Management team, fulfilling the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The role supports the Store Manager in overall leadership and strategic operation of a CVS/pharmacy store.

Job Responsibility:

Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)

Requirements:

Deductive reasoning ability, advanced analytical skills and computer skills
Advanced communication skills, leadership, supervision, and influencing skill
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Experience as a retail manager or supervisor preferred
High School diploma or equivalent preferred but not required

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs such as wellness screenings, tobacco cessation, and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:

March 24, 2025

Expiration:

June 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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