Operations Senior Manager - Wire Investigations, Wells Fargo

Wells Fargo

Location:

Philippines, Taguig City

Category:

Banking

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Operations Senior Manager - Wire Investigations. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility:

Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area
Work with more experienced management to develop and execute business strategies
Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
Develop and implement business unit strategies
Provide expertise for technical, operational and processing functions related to business unit
Determine appropriate strategy and actions of Operation management functional team to meet moderate to high risk deliverables
Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
Manage allocation of people and financial resources for Operations
Develop and guide a culture of talent development to meet business objectives and strategy
Supervises day to day operations for Wire Payments Investigations and/ or staff supporting international businesses, products, and systems
Under management guidance, supervises staff to ensure effective delivery of services and adherence to all U.S. and foreign regulatory compliance procedures
Provides training, performance evaluation and coaching
Implements processes to maximize efficiency of operations
Manages the daily operation of Correspondent Banking Investigations team and liaises and develops a strong connection with Wire Payments team and Representative Offices to provide timely response to local and offshore customers and handles difficult cases
Implementing new Operating/ Control policies, legal and regulatory requirement
Streamlines daily processing workflow, revises and updates the procedure manuals and prepares reports accurately on a timely basis and lead any projects as required
Reviews data and reports trends to management
The team member will also be responsible for liaising and interacting with international working partners
Sound knowledge of money transfer Investigations function / SWIFT payments a must

Requirements:

10+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
6+ years of management or leadership experience
Bachelor's degree or above, preferable in banking, accounting & finance or other related discipline
Operations experience in Wire Investigations with knowledge of SWIFT, FedWire, CHIPS, PEGA, Intellitacs and other payment platforms
People management experience in banking operations
Fluent in both spoken and written English
Proven management skills with ability to analyze issues or customer complaints and provide solutions in a tactful manner
Able to work independently and provide support on flexible hours/working days
Demonstrated leadership and interpersonal skills
Drive innovation culture
Enhance process efficiencies
Ability to implement robust risk & control measures
Execute strategic initiatives
Well organized, proactive, constructive and strong capability in motivating teamwork within the department and with other working partners
Transition/Process migration experience in a shared services environment
Experienced in defining and implementing strategies
Ability to drive process improvements and efficiencies
Strong stakeholder management
Able to perform night shift work and report on Philippine public holidays
able to work on hybrid arrangement

Nice to have:

Operations experience in Wire Investigations with knowledge of SWIFT, FedWire, CHIPS, PEGA, Intellitacs and other payment platforms
People management experience in banking operations
Fluent in both spoken and written English
Proven management skills with ability to analyze issues or customer complaints and provide solutions in a tactful manner
Able to work independently and provide support on flexible hours/working days
Demonstrated leadership and interpersonal skills
Drive innovation culture
Enhance process efficiencies
Ability to implement robust risk & control measures
Execute strategic initiatives
Well organized, proactive, constructive and strong capability in motivating teamwork within the department and with other working partners
Transition/Process migration experience in a shared services environment
Experienced in defining and implementing strategies
Ability to drive process improvements and efficiencies
Strong stakeholder management
Able to perform night shift work and report on Philippine public holidays
able to work on hybrid arrangement

Additional Information:

Job Posted:

March 28, 2025

Expiration:

April 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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