Operations Specialist, LHH

Operations Specialist

LHH

Location:

United Kingdom, London

Category:

Office Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Are you an organized and detail-oriented professional with a knack for operational efficiency? Do you excel at managing complex processes? If so, we have an exciting opportunity for you to join our team as an Operations Specialist, reporting directly to the Operations Manager. In this role, you will be instrumental in overseeing the seamless integration of new coaches into our network while also ensuring the accuracy and timeliness of coach payments. Your responsibilities will encompass a diverse range of tasks, including conducting necessary background checks, issuing contracts and Statements of Work (SOWs), and coordinating new joiner training sessions. As our Operations Specialist, you will play a critical role in maintaining up-to-date systems and reports, communicating effectively with both new coaches and regional coach network managers, and addressing any discrepancies or issues that may arise during the onboarding process. Your attention to detail and proactive approach will be essential in ensuring that all operational tasks are completed efficiently and accurately. This role offers an excellent opportunity to make a significant impact and contribute to the success of our coaching network.

Job Responsibility:

Responsible for coach payments - accuracy, timeliness, discrepancies & issues, coach questions
Coach contracts & SOWs – as well as contract renewals for existing coaches
Conduct IR35 checks in the UK and equivalent checks for other countries
Keep in-house systems up to date and accurate
Support regional coach network manager as requested for payment, contracting and other employment related issues
Oversee completion of onboarding tasks and proactively manage new coaches through the process
Maintain and update systems and reports including status updates and changes to start dates
Communicate with new coaches and coach network teams to ensure alignment on upcoming programs
Conduct required background checks to be compliant with local regulations
Set up IT/email and systems access for new coaches
Co-ordinate new joiner training
Ensure complete handoff to coach network managers when onboarding tasks are complete

Requirements:

Passionate about customer service with 1-2 years of direct experience
Takes initiative and makes things happen
Ability to build successful relationships at all levels
Comfortable holding people accountable and saying no when appropriate
Clear and positive communicator
Has attention to detail
Excellent time management and organizational skills
Proactive self-starter, plans and manages workload of self, able to work under pressure
Excellent IT skills

What we offer:

Your own world class Coach
Personalized Learning and Development budget
Regular team social events
Flexible working hours
Contribution to a wellbeing app
A weekly wellbeing hour and much more!
Competitive benefit package

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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