Operations Specialist, Robert Half

Operations Specialist

Robert Half

Location:

United States, Allentown

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half is searching for a highly organized Operations Specialist to join a local and dynamic team. In this role, you’ll play a key part in ensuring the seamless execution of operational processes, providing vital support to cross-functional teams, and contributing to the overall success of the organization.

Job Responsibility:

Serve as the primary point of contact for service technicians, offering dispatch assistance and facilitating optimal routing of service calls
Support the scheduling of service appointments to maximize technician efficiency and enhance customer satisfaction
Maintain clear and effective communication with technicians, addressing inquiries and providing timely updates as needed
Answer incoming calls, addressing customer inquiries and concerns with a professional and prompt approach, reflecting strong communication skills
Step in during Customer Service Representative (CSR) absences, covering core duties to ensure seamless operations and consistent service
Conduct thorough reviews and audits of service invoices to confirm accuracy in service details, labor, and pricing
Ensure that invoiced charges correspond to the services provided, working to resolve any discrepancies with appropriate stakeholders
Provide flexible, ad hoc support to address evolving business needs, including assisting with tasks across multiple departments
Foster a collaborative, team-oriented culture by serving as a dependable resource for cross-functional initiatives

Requirements:

Exceptional organizational and multitasking skills, with strong attention to detail
Experience in the HVAC, heating, cooling, or electrical industries is preferred but not required
Outstanding customer service skills, with excellent verbal and written communication abilities
Demonstrated ability to thrive in a fast-paced environment and effectively manage shifting priorities
Proficiency with standard office software (e.g., Microsoft Office Suite) and the ability to learn new technologies quickly
Motivated self-starter with a proactive mindset and a willingness to take on additional responsibilities as needed

Nice to have:

Experience in the HVAC, heating, cooling, or electrical industries

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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