Operations Supervisor, CVS Health

Operations Supervisor

CVS Health

Location:

United States, Kansas City

Category:

Customer Service

Contract Type:

Employment contract

Salary:

16.00 - 24.00 USD / Hour

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Job Description:

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service. This role requires management and customer service skills, along with supervisory responsibilities for store operations during opening and closing procedures.

Job Responsibility:

Work effectively with store management and store crews
supervise the store’s crew through assigning, directing and following up of all activities
communicate information both to and from store management and crews
assist customers with their questions, problems and complaints
promote CVS customer service culture
handle all customer relations issues in accordance with company policy
promote a positive shopping experience for all CVS customers
provide colleagues personalized customer service feedback and coaching
maintain customer/patient confidentiality
price merchandise
stock shelves
plan and execute displays, sign and inventory of weekly, promotional, and seasonal merchandise
plan, execute, and maintain off-shelf merchandise.

Requirements:

Deductive reasoning ability
analytical skills
computer skills
advanced communication skills
supervision and influencing skills
ability to work a full-time flexible schedule including early morning, overnight and weekend shifts
ability to work overtime as needed
ability to respond to urgent issues at the store.

Nice to have:

Experience as a retail supervisor
high school diploma or equivalent.

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
employee stock purchase plan
wellness screenings
tobacco cessation programs
weight management programs
confidential counseling
financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access.

Additional Information:

Job Posted:

March 26, 2025

Expiration:

June 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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