Operations Support Specialist – Gaming Development Lab, Robert Half

Operations Support Specialist – Gaming Development Lab

Robert Half

Location:

United States, Redmond

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking an Operations Support Specialist to maintain and support the development environment for gaming systems. This role requires a self-sufficient problem solver who can prioritize tasks, troubleshoot issues, document processes, and communicate effectively.

Job Responsibility:

DRI (Designated Responsible Individual) – Work independently, scope simple projects, and set priorities for other team members
Incident Management & Support – Monitor and triage support requests, engage with customers professionally, troubleshoot IT infrastructure issues, document resolutions, and ensure SLAs are met
Infrastructure Deployment & Maintenance – Deploy, configure, relocate, and decommission hardware (servers, racks, cabling)
Perform system administration using PowerShell and ensure security compliance
Conduct routine lab checks for infrastructure issues
Asset & Inventory Management – Track and update hardware inventory, manage asset lifecycle (renames, relocations, decommissions), and ensure metadata accuracy

Requirements:

4+ years in IT support, incident management, and troubleshooting (Windows Server/Desktop)
4+ years in IT operations, including hardware deployment, OS configuration, and security compliance (A+, CCENT, Windows Server Hybrid Admin certs preferred)
4+ years managing IT assets using datasheets/relational databases
Proficiency in IT infrastructure, networking basics, PowerShell scripting, and professional written communication
Ability to lift and move equipment weighing up to 50 pounds
Ability to perform repetitive lifting and moving of items up to 10 lbs
Ability to work in a datacenter/lab environment, including standing for extended periods, cabling above 6 feet, and working at ground level
Ability to use basic hand tools for installing shelves, switches, servers, and other infrastructure equipment
Work may involve exposure to elevated noise levels, requiring hearing protection

Nice to have:

Azure Support – Managing cloud infrastructure, creating and migrating resources
Security & Monitoring – Enterprise vulnerability management, logging, and compliance
Enterprise Storage – EMC Isilon cluster support and SMB share management

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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