Operations Team Lead, Snappr

Operations Team Lead

Snappr

Location:

Philippines, Metro Manila

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos. With our global footprint and hyper-growth, one of Snappr’s top priorities is to grow the quality and quantity of the photo editors in our Manila office. As an Operations Team Lead, you will be challenged to guide and empower a team of Photo Editors to enhance the efficiency and effectiveness of our operations.

Job Responsibility:

Lead and manage day-to-day operations, ensuring efficiency, quality, and adherence to established processes
Manage and mentor a team of Specialists, providing guidance, support, and fostering a collaborative team environment
Drive and monitor key performance indicators (KPIs) to ensure the team meets or exceeds performance targets
Design and implement performance improvement plans for team members who require such assistance
Collaborate with cross-functional teams to enhance communication and coordination across departments
Develop and implement strategies to improve operational processes and streamline workflows
Continuously assess and optimize operational procedures to enhance productivity
Act as a point of contact for escalated issues and provide timely resolutions
Communicate with Senior Operations Manager/s and Head of Operations to ensure projects are on track
Monitor and produce regular performance reports
Foster a culture of continuous improvement, innovation, and excellence within the operations team

Requirements:

Minimum of 5 years of progressive experience in operations
At least 2 years in a leadership role
A track record of running performance improvement plans
Proven experience in effectively managing and leading a team
Demonstrated experience in driving and achieving Key Performance Indicators (KPIs)
Strong analytical and problem-solving skills
Strong leadership skills
Great spreadsheet skills are an advantage
Familiarity with Adobe Photoshop is preferred but is not a hard requirement
Should be willing to work with creative people
Should be willing to report onsite every day
Should be open to working in a mid-shift

Nice to have:

Background in Photoshop is a plus
Familiarity with Adobe Photoshop is preferred

What we offer:

Competitive Salary
Php 1.5k-2k/month transportation allowance
20% night differential
HMO (w/ free dependents)
Meals provided daily
Great workspace in Ortigas CBD

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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