Order Desk Administrator, Randstad

Randstad

Location:

Belgium, Bruxelles

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Order Desk Administrator is responsible for ensuring the efficient processing of customer orders in the BeLux region. This role involves order entry, managing transmissions to external warehouses, shipment follow-ups, invoicing, and maintaining proper documentation. Additionally, the Order Desk Administrator provides excellent customer service by handling troubleshooting, complaints, returns, and liaising with customers, warehouses, and transport companies to ensure customer satisfaction.

Job Responsibility:

Order entry and validation
Coordination with external warehouses
Shipment tracking and follow-ups
Invoicing and filing of order-related documents
Handling customer inquiries and troubleshooting issues
Managing complaints and return processes
Maintaining strong communication with customers, third-party warehouses, and logistics providers
Ensuring a high level of customer satisfaction (100% customer-oriented approach)
Performing administrative follow-ups using Word and Excel
Managing telephone and email correspondence with various stakeholders

Requirements:

High School diploma
First experience in a customer service role
Fluency in written and spoken Dutch and French
Good understanding of English
Strong interpersonal and communication skills
Team-oriented mindset with a collaborative approach
Highly organized, flexible, and able to work independently
Proactive and service-oriented
Detail-oriented with strong problem-solving skills
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable adapting to new digital tools

Nice to have:

Higher education degree in logistics & distribution or relevant experience
3-4 years of experience in a customer service role
Knowledge of sales & distribution tools (e.g., SAP)
Experience in the consumer goods or pharmaceutical industry

Additional Information:

Job Posted:

April 03, 2025

Expiration:

November 29, 2025

Work Type:

On-site work

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