Order Intake Representative, Randstad

Randstad

Location:

Poland, Warszawa

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Are you ready to take your career to the next level with a global organisation? Do you have experience gained in a similar role? Are you fluent in English and known for your attention to detail and accuracy? If so, we want to hear from you! We currently have an offer for the position of Order Intake Representative at one of our clients from the healthcare industry.

Job Responsibility:

Process incoming EMEA portal and orders
Create customer service cases and set the appropriate follow update
Conduct quality checks to ensure accuracy of data entry
Send requests for specimens and complete subsequent follow up
Administer activities in pertinent queues
Contact medical personnel, to obtain information required to complete the order entry process
Document all phone calls and follow up activities in our Salesforce application according to standard operating procedures (SOPs) and the customer service department policy
Provide assistance, information, and education to customers in accordance with department policies and procedures
Work closely with our billing team to coordinate information on payer requirements
Assist in building on existing customer base by providing the highest level of customer service and support
Maintain a proper data base of our accounts and contacts
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System policies and procedures
Maintain regular and reliable attendance

Requirements:

High School Diploma at minimum
Minimum 2 years of customer service experience
Significant PC knowledge and proficient in MS Office (especially pivot tables, V-look up)
Knowledge of English at min. C1 level
Strong customer service orientation and interpersonal skills
Excellent listening, oral, and written communication skills
Strong detail and quality orientation
Ability to multi-task

What we offer:

supplemental medical plan
sports card
personal insurance plan
Bonus to annual salary
Opportunities to develop professional skills in a global company
Office working hours

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share: