OSH & SM Executive, TUI

OSH & SM Executive

TUI

Location:

Turkey, Marmaris

Category:

-

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Join our global TUI Musement Operations Support Hub Team as an Operations Support Hub Service & SM Executive brand in Türkiye (Antalya or Marmaris). You will provide operational and administrative support to the OSH Service SM Team Manager and business partners across your assigned destinations.

Job Responsibility:

Monitoring the HUB Generic email log, answer and follow up (reclaims, legals, complaints)
Monitoring incident management cases by taking actions requested by the source markets
Communicating with suppliers and liaising with local TUI Support Agents and operation teams in your assigned regions regarding post-holiday legal claims and the reclaim procedure with our suppliers and other relevant stakeholders
Managing JIRA queries for HUB specific topics (account access issues and other TUI specific system queries)

Requirements:

Exceptional administration, planning and organization skills
Computer literate and technically capable of working within a new digital service environment
High level of attention to detail with the ability to manage multiple tasks without losing focus on planning ahead
Excellent communication skills, both verbal and written, in English, plus other languages would be advantageous
Travel industry knowledge is valuable
Experience dealing with ambiguity within a global and multinational environment
A talented team player with the ability to work virtually

Nice to have:

Other languages
Travel industry knowledge

What we offer:

Meal allowance with voucher card
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement with charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to unique skills and expertise

Additional Information:

Job Posted:

March 23, 2025

Expiration:

November 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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