Outbound Customer Service Officer, Randstad

Outbound Customer Service Officer

Randstad

Location:

Australia, Melbourne

Category:

Call Center

Contract Type:

Not provided

Salary:

30.00 - 35.00 AUD / Hour

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Job Description:

My client is an Australian leader in automated packaging solutions. Due to experiencing growth we are seeking a Junior Customer Service Officer to join the small customer service team based in Heidelberg. Reporting directly through to the Customer Optimisation Manager, this position will require the highest level of service provided to their customers across Australia.

Job Responsibility:

Receiving, responding and calling to all customer enquiries via phone and email
Creating and rescheduling of jobs
Outbound calls to book in services
Follow up on quotes and qualify all new customers across to the customer service team
Maintaining customer and equipment details within the internal database
Tracking of jobs and following up on quotes

Requirements:

Strong and effective communication skills
The ability to build strong rapport with customers
Commitment to continual improvement and service delivery
Ability to work independently, and as part of a team

What we offer:

Permanent opportunity with an immediate start for the right person
Full training provided
Great working environment with a positive team and good customers
Work close to home

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 17, 2025

Work Type:

On-site work

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