Outreach Associate, CVS Health

Outreach Associate

CVS Health

Location:

United States, Detroit

Category:

Sales

Contract Type:

Employment contract

Salary:

18.50 - 38.82 USD / Hour

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Job Description:

The Outreach Associate is responsible for developing relationships with community members and scheduling Medicare-eligible seniors for Welcome Visits at Oak Street Health. Execution involves hosting and attending events, generating leads, and collaborating with internal teams to drive patient growth and ensure an exceptional experience for prospects. The role requires strong interpersonal skills and adaptability in a results-oriented setting.

Job Responsibility:

Generate high-quality leads by engaging Medicare-eligible seniors at events
Schedule first appointments with interested and eligible prospects
Maintain knowledge of internal sales systems and organizational goals
Collaborate with Community Relationship Manager, Outreach Executive, Outreach Manager/Director, and call center teams
Develop strong relationships with prospects across the assigned territory
Capture and record customer information and sales activity into CRM system
Act as point of contact for central call center team
Resolve new prospects' concerns and complaints
Perform other duties as assigned.

Requirements:

Ability to quickly connect with and influence the right people
Comfort with personal sales goals and results tracking
Team player and contributor to the overall effectiveness of the team
Inclination to work in a results oriented role
Comfortable with navigating external barriers to create a positive experience
Basic computer skills including email communication management and CRM usage
Sales and/or healthcare experience a plus
Access to reliable transportation to travel between events
Ability to lift 25-45 lbs for event set-up
Ability to occasionally work outside of standard business hours
Fluency in Spanish, Polish, Russian, or other languages spoken by the community (where necessary)
US work authorization.

Nice to have:

Sales and/or healthcare experience
Fluency in Spanish, Polish, Russian, or other languages spoken by the community.

What we offer:

Paid vacation, sick time, and 401K match options
Health insurance, vision, and dental benefits
Leadership development and continuing education stipends
Flexible work environments
Opportunities for high responsibility and rapid advancement
No-cost programs such as wellness screenings and tobacco cessation
Tuition assistance
Dependent care resources.

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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