Outreach Associate, CVS Health

Outreach Associate

CVS Health

Location:

United States, Portsmouth

Category:

Sales

Contract Type:

Employment contract

Salary:

18.50 - 35.29 USD / Hour

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Job Description:

The Outreach Associate is responsible for engaging Medicare-eligible seniors in the community to schedule them for their first appointments as patients of Oak Street Health. This role focuses on lead generation, relationship-building, and event execution to facilitate new patient growth in an assigned territory.

Job Responsibility:

Generate high-quality leads by effectively engaging Medicare-eligible seniors through event execution
Schedule first appointments with interested and eligible prospects
Maintain knowledge of internal sales systems (e.g., Salesforce) and organizational goals
Collaborate with local community teams and central growth teams
Develop strong relationships with prospects
Capture and record customer information and sales activity into customer relationship management (CRM) systems
Act as the point of contact for prospects and the central call center team
Resolve concerns or complaints prospects may have about Oak Street Health

Requirements:

Ability to quickly connect with and influence the right people - enjoy talking and listening to community members’ healthcare experiences (past and desired)
Comfort with personal sales goals and results tracking
Team player and contributor to the overall effectiveness of the team
Inclination to work in a results-oriented role
Comfortable with navigating external barriers to create a positive experience
Basic computer skills, including: Clear electronic communication management (e.g., email) and documentation of prospect interactions
Experience managing through a CRM system, ideally Salesforce, a plus
Sales and/or healthcare experience a plus
Access to reliable transportation to travel between events
Ability to lift 25-45 lbs for event set-up
Ability to occasionally work outside of standard business hours (e.g., past 5 pm or on weekends), if needed
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Nice to have:

Experience managing through a CRM system, ideally Salesforce
Sales and/or healthcare experience
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
Flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Wellness programs such as tobacco cessation, weight management, and financial coaching
Affordable medical plan options
Employee stock purchase plan
Tuition assistance
Family leave and dependent care resources

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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