Outreach Associate, CVS Health

Outreach Associate

CVS Health

Location:

United States, Various

Category:

Sales

Contract Type:

Employment contract

Salary:

18.50 - 38.82 USD / Hour

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Job Description:

The Outreach Associate is responsible for developing relationships with members of the community and scheduling interested and eligible prospects for first appointments. They will be the face of Oak Street Health in their territory, generating leads among Medicare-eligible seniors and collaborating with various stakeholders to ensure growth. Oak Street Health provides personalized primary care and focuses on patient-centered care.

Job Responsibility:

Generate high-quality leads by engaging Medicare-eligible seniors through event execution at multiple locations
Schedule first appointments with interested and eligible prospects in-the-moment
Maintain knowledge of internal sales systems and organizational goals
Collaborate with Community Relationship Manager, Outreach Executive, and Outreach Manager/Director to drive lead generation
Act as point of contact for the central call center team
Develop strong relationships with prospects across the assigned territory
Capture and record customer information and sales activities into the CRM system and other business systems
Resolve concerns and complaints from new prospects by working with other Oak Street employees
Other duties as assigned

Requirements:

Ability to quickly connect with and influence the right people - enjoy talking and listening to community members’ healthcare experiences (past and desired)
Comfort with personal sales goals and results tracking
Team player and contributor to the overall effectiveness of the team
Inclination to work in a results oriented role
Comfortable with navigating external barriers to create a positive experience
Basic computer skills, including: clear electronic communication management (e.g., email) and documentation of prospect interactions
Experience managing through a CRM system, ideally Salesforce, a plus
Sales and/or healthcare experience a plus
Access to reliable transportation to travel between events
Ability to lift 25-45 lbs for event set-up
Ability to occasionally work outside of standard business hours (e.g., past 5 pm or on weekends), if needed
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Nice to have:

Experience managing through a CRM system, ideally Salesforce
Sales and/or healthcare experience
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, 401(k) plan including matching company contributions, and an employee stock purchase plan
No-cost programs for wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching
Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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