Outreach Associate, CVS Health

Outreach Associate

CVS Health

Location:

United States, Aurora

Category:

Sales

Contract Type:

Employment contract

Salary:

18.50 - 38.82 USD / Hour

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Job Description:

The Outreach Associate is responsible for developing relationships with Medicare-eligible seniors in the community to schedule them for first appointments at Oak Street Health centers. Daily tasks include lead generation, event execution, collaboration with internal teams, and representing Oak Street Health as the face of the organization in the assigned territory.

Job Responsibility:

Generate high-quality leads by engaging Medicare-eligible seniors through event execution
Schedule first appointments with interested and eligible prospects
Maintain knowledge of internal sales systems and organizational goals
Collaborate with Community Relationship Manager, Outreach Executive, and Outreach Manager/Outreach Director to drive lead generation
Collaborate with OSH central growth and call center teams
Develop strong relationships with prospects across the territory
Capture and record customer information and sales activity into CRM
Act as point of contact for central call center team
Resolve concerns and complaints from new prospects
Other duties as assigned.

Requirements:

Ability to quickly connect with and influence the right people - enjoy talking and listening to community members’ healthcare experiences (past and desired)
Comfort with personal sales goals and results tracking
Team player and contributor to the overall effectiveness of the team
Inclination to work in a results oriented role
Comfortable with navigating external barriers to create a positive experience
Basic computer skills, including clear electronic communication management (e.g., email) and documentation of prospect interactions
Experience managing through a CRM system, ideally Salesforce, a plus
Sales and/or healthcare experience a plus
Access to reliable transportation to travel between events
Ability to lift 25-45 lbs for event set-up
Ability to occasionally work outside of standard business hours (e.g., past 5 pm or on weekends), if needed
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization.

Nice to have:

Experience managing through a CRM system, ideally Salesforce
Sales and/or healthcare experience
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.

What we offer:

Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching.

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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