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The Outreach Associate is responsible for developing relationships with members of the community and scheduling interested and eligible prospects for first appointments at Oak Street Health centers. The role involves attending events, engaging with Medicare-eligible seniors, and collaborating with regional teams to achieve growth objectives.
Job Responsibility:
New Prospective Patient Engagement & Scheduling
relationship development with community members
scheduling first appointments with prospects
resolving concerns and complaints with prospects
maintaining knowledge of internal sales systems
collaborating with local and central OSH growth teams
Requirements:
Ability to quickly connect with and influence the right people - enjoy talking and listening to community members’ healthcare experiences (past and desired)
comfort with personal sales goals and results tracking
team player and contributor to the overall effectiveness of the team
inclination to work in a results oriented role
comfortable with navigating external barriers to create a positive experience
basic computer skills, including: clear electronic communication management (e.g., email) and documentation of prospect interactions
experience managing through a CRM system, ideally Salesforce, a plus
sales and/or healthcare experience a plus
access to reliable transportation to travel between events
ability to lift 25-45 lbs for event set-up
ability to occasionally work outside of standard business hours (e.g., past 5 pm or on weekends), if needed
fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Nice to have:
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve
experience managing through a CRM system, ideally Salesforce
sales and/or healthcare experience
What we offer:
Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
paid vacation, sick time, and investment/retirement 401K match options
health insurance, vision, and dental benefits
opportunities for leadership development and continuing education stipends
new centers and flexible work environments
opportunities for high levels of responsibility and rapid advancement
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