Patient Access Specialist, Robert Half

Patient Access Specialist

Robert Half

Location:

United States, Lewiston

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

As a Patient Access Specialist, you will be responsible for the admission process of patients, maintaining compliance with regulations, and ensuring excellent customer service.

Job Responsibility:

Ensure accurate assignment of MRNs and complete medical necessity checks
Provide clear patient instructions, collect insurance details, and process physician orders
Handle incoming, outgoing, and inter-office calls efficiently
Uphold organizational policies and maintain superior customer service
Achieve point of service goals as assigned
Conduct pre-registration of patient accounts, which may involve inbound and outbound calls to gather demographic, insurance, and other patient information
Explain general consent for treatment forms to patients and obtain necessary signatures
Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support billing processes
Utilize quality auditing and reporting systems to ensure account accuracy

Requirements:

High School Diploma/GED Required
No prior work experience is required for this role
Exceptional Customer Service skills are a must
Previous Administrative experience is highly valuable
Prior experience in Collections is considered beneficial
Proficiency in Data Entry is necessary
CRCR Certification (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Nice to have:

Previous Administrative experience
Prior experience in Collections

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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