Patient Admin Specialist, Robert Half

Patient Admin Specialist

Robert Half

Location:

United States, Redwood City

Category:

Health and Beauty

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The role focuses on handling new patient coordination, surgery scheduling, and other front office functions in an outpatient clinical setting. As a Patient Admin Specialist, you will support administrative tasks related to the daily operations of the clinic.

Job Responsibility:

Efficiently process patient check-ins and check-outs at the front desk
Handle initial patient inquiries about appointments, payment schedules, and more
Manage multi-line phone systems, screening and routing calls, and taking messages for clinic staff and physicians
Ensure all necessary verifications and authorizations are completed prior to patient-provider interactions
Liaise with providers regarding their scheduling preferences and urgent patient needs
Provide support between doctors and patients using various reference documents and tools
Conduct administrative tasks such as maintaining informational databases, paging directory, and processing internal forms
Utilize the telephone system and electronic medical records systems effectively in performing the assigned job tasks
Respond to non-clinical CRMs and patient messages, escalating where appropriate
Manage and distribute faxes, mail, and maintain the filing of clinic-specific documentation
Uphold the organizational and department service standards

Requirements:

Exceptional customer service skills
Excellent communication abilities
Proficient in documentation and record-keeping
Ability to schedule appointments efficiently
Experience in payment processing
Proficient in database management
Strong scheduling skills
Knowledge of 'About Time' software is a plus
Proficient in filing systems
Knowledge of clinical trial operations
Familiarity with CRM platforms
Ability to verify and validate data
Working knowledge of operating systems
Experience with authorizations in a healthcare setting
Proficiency with computer systems
Ability to distribute faxes effectively
Experience with daily operation in a medical setting
Excellent coordination skills
Experience with patient check-in procedures
Knowledge of medical terminology
Proficiency with phone systems, particularly multi-line phone systems
Experience with EMR - Electronic Medical Records
Ability to route incoming calls effectively
Experience with surgery scheduling

Nice to have:

Knowledge of 'About Time' software
Knowledge of clinical trial operations
Familiarity with CRM platforms

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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