Patient Admin Specialist, Robert Half

Robert Half

Location:

United States, Redwood City

Category:

Health and Beauty

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a short-term contract employment opportunity in Redwood City, California, for a Patient Admin Specialist. This role will focus on new patient coordination, surgery scheduling, and other front office activities to maintain smooth daily clinic operations.

Job Responsibility:

Assist in the efficient and accurate coordination of new patients and their surgery scheduling
Handle front office operations, ensuring a welcoming and supportive environment for patients
Effectively use the multi-line phone system to screen and route calls, as well as take messages for clinic staff and physicians
Maintain meticulous records, including information and paging directory databases
Ensure timely and accurate communication with providers regarding scheduling preferences and urgent patient needs
Manage and distribute clinic-specific documentation, including faxes and mail
Utilize electronic medical records systems fully in performing assigned tasks
Maintain a high level of customer service, addressing initial questions regarding appointments, payments, schedules, etc.
Ensure all necessary verifications and authorizations are complete prior to patient appointments
Respond to non-clinical patient messages and CRMs, escalating where appropriate.

Requirements:

Exceptional customer service skills, with a strong focus on patient satisfaction
Excellent communication skills, both verbal and written, to efficiently interact with patients, physicians, and other healthcare professionals
Proficiency in documentation, ensuring all patient records are accurate and up-to-date
Ability to schedule appointments effectively, optimizing patients' and doctors' time
Experience in payment processing, ensuring all transactions are handled accurately and promptly
Familiarity with database management, ensuring patient data is stored securely and can be retrieved efficiently
Strong scheduling skills to ensure smooth daily operations in the healthcare facility
Knowledge of the software 'About Time' is a plus
Proficiency in filing and managing patient records in a systematic and organized manner
Experience in clinical trial operations, ensuring all protocols are followed accurately
Proficiency in using CRM software to manage patient relationships and interactions
Experience in verification processes, ensuring all patient data is accurate and up-to-date
Familiarity with operating systems, ensuring smooth technological operations in the healthcare setting
Experience in handling authorizations, ensuring all necessary permissions are in place
Ability to use computer systems effectively, ensuring smooth digital operations in the healthcare setting
Experience in distributing faxes, ensuring all necessary documents are sent and received promptly
Ability to coordinate daily operations, ensuring all tasks are completed efficiently
Proficiency in check-in procedures, ensuring all patients are accounted for and their needs are addressed
Knowledge of medical terminology, ensuring clear communication with healthcare professionals
Experience in operating phone systems, especially multi-line phone systems, ensuring all calls are handled effectively
Familiarity with EMR - Electronic Medical Records, ensuring all patient data is stored digitally and securely
Ability to route incoming calls effectively, ensuring all calls are directed to the appropriate department or individual
Experience in surgery scheduling, ensuring all surgeries are scheduled efficiently and effectively.

Nice to have:

Knowledge of the software 'About Time'
Experience in clinical trial operations.

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Access to free online training.

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Patient Admin Specialist