Patient Relations Manager, CVS Health

Patient Relations Manager

CVS Health

Location:

United States, Allentown

Category:

Customer Service

Contract Type:

Employment contract

Salary:

21.10 - 40.90 USD / Hour

Save Job

Apply Position

Job Description:

The Patient Relations Manager is responsible for educating patients about Medicare programs, resources, and insurance coverage options to increase patient access and retention. The role involves navigating insurance issues, resolving medical bills, and working closely with patients and care teams to improve the overall healthcare experience.

Job Responsibility:

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours

Requirements:

Ability to quickly navigate and use multiple computer programs to include, but not limited to, Gmail, MS Word or Google Docs, Excel
US work authorization
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by the communities served (where necessary)
Experience with helping patients or customers understand their insurance coverage
A passion for working with others to create an unmatched patient experience
A problem-solving orientation and a flexible and positive attitude
Sales background preferred
CRM experience a plus
Bachelor degree preferred, or equivalent experience
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

Nice to have:

Experience with helping patients or customers understand their insurance coverage
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by the communities served (where necessary)
Sales background preferred
CRM experience a plus

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.