Patient Relations Manager, CVS Health

Patient Relations Manager

CVS Health

Location:

United States, Dayton

Category:

Customer Service

Contract Type:

Employment contract

Salary:

21.10 - 40.90 USD / Hour

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Job Description:

The Patient Relations Manager at Oak Street Health educates patients about Medicare programs and affordable insurance coverage to improve patient access and retention. The role involves assisting patients in navigating insurance options and bills, serving as an insurance resource for clinic staff, and managing the welcome process for new patients. Additional responsibilities include educating patients on public benefits, supporting clinic operations, and fostering patient engagement. The role offers significant advancement opportunities and benefits.

Job Responsibility:

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned.

Requirements:

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
Experience with helping patients or customers understand their insurance coverage
A passion for working with others to create an unmatched patient experience
A problem-solving orientation and a flexible and positive attitude
Sales background preferred
Experience with and a supportive attitude toward our patient population of older adults
CRM experience a plus
Bachelor degree preferred, or equivalent experience
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care.

Nice to have:

Sales background
CRM experience
Experience with and a supportive attitude toward our patient population of older adults
Proficiency in non-English languages like Spanish, Polish, Russian.

What we offer:

Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement.

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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