Patient Relations Manager, CVS Health

Patient Relations Manager

CVS Health

Location:

United States, Dayton

Category:

Customer Service

Contract Type:

Employment contract

Salary:

21.10 - 40.90 USD / Hour

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Job Description:

Patient Relations Managers at Oak Street Health are responsible for helping patients navigate through insurance options and bills, serving as an internal resource for Medicare and eligibility, building trusting relationships with patients, and creating an unmatched patient experience while supporting clinic operations. The role includes fostering patient engagement, assisting with public benefits applications, and maintaining a high level of customer service.

Job Responsibility:

Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
serve as internal resource in the clinic on insurance questions for physicians and staff
assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health
build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
manage welcome visits and orientation processes for new Oak Street Health patients
assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
support the clinic management team on operational activities, as needed, including scheduling and billing
provide exceptional customer service to create an unmatched patient experience
foster patient engagement through the design and execution of events, including center tours
other duties as assigned

Requirements:

A problem-solving orientation and a flexible and positive attitude
an eagerness to help build and refine the operating model
sales background preferred, but not required
experience with and a supportive attitude toward the patient population of older adults
familiarity with relevant patient population
community health experience preferred
proficient PC skills
bachelor's degree preferred, or equivalent education and work experience
fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities served preferred, where necessary
US work authorization

Nice to have:

Sales background
community health experience
fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities served

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
employee stock purchase plan
no-cost wellness programs including wellness screenings, tobacco cessation, and weight management programs
confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access
competitive benefits mix for colleagues and their families

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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