Patient Relations Manager, CVS Health

Patient Relations Manager

CVS Health

Location:

United States, Chicago

Category:

Customer Service

Contract Type:

Employment contract

Salary:

21.10 - 44.99 USD / Hour

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Job Description:

The Patient Relations Manager role at Oak Street Health involves educating patients about Medicare programs, resources, and affordable insurance coverage options. The position aims to increase patient access to care and retention by serving as an insurance expert, assisting patients with bills, offering guidance on public benefits, managing welcome visits, supporting clinic operations, and fostering patient engagement through exceptional customer service. The role is key during Medicare's Open Enrollment and offers opportunities for significant advancement within the organization.

Job Responsibility:

Assist patients with navigating Medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits such as Public Aid and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours

Requirements:

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to Gmail, MS Word or Google Docs, Excel
US work authorization
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (strongly preferred)
Experience with helping patients or customers understand their insurance coverage
A passion for working with others to create an unmatched patient experience
A problem-solving orientation and a flexible and positive attitude
Sales background preferred
CRM experience a plus
Bachelor degree preferred or equivalent experience
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

Nice to have:

CRM experience
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve
Sales background

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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