Patient Services Representative, Robert Half

Patient Services Representative

Robert Half

Location:

United States, Dallas

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are seeking a dedicated remote Patient Services Representative to join our team. This position requires a high school diploma or GED, at least one year of healthcare experience, and two years in a call center environment. Candidates must have proficiency in Microsoft Office and the ability to manage multiple tasks in a digital setting. A secure and private workspace with a high-speed internet connection (minimum 100 Mbps download and 10 Mbps upload) and an Ethernet cord is essential. Applicants must be located in CST, MST, or PST time zones but cannot reside in California or Illinois.

Job Responsibility:

Achieve performance goals in patient satisfaction, accuracy, quality, and attendance
Provide exceptional customer service, ensuring quality care and addressing every internal and external customer's needs
Utilize dual monitors for multitasking across data entry, phone handling, and resource management
Support team members and supervisors with patient documentation and issue resolution
Manage sensitive information responsibly, adhering to company guidelines and policies
Use internal systems for customer needs such as appointments, claims, benefits, and more
Assist new members with PCP selection and provide general information about the medical group
Support Telehealth services and other administrative tasks as needed

Requirements:

High School Diploma or GED
Minimum of 1 year of healthcare experience
Minimum of 2 years in a high-volume call center role (70+ calls daily)
Proficiency in Microsoft Office and capable of multitasking in a digital environment
Secure and private workspace with high-speed internet exceeding 100 Mbps download and 10 Mbps upload, and an Ethernet connection
Must be able to handle a fast-paced environment and pass a typing speed test over 40 WPM

What we offer:

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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