People Solutions Services Advisor, Randstad

People Solutions Services Advisor

Randstad

Location:

Netherlands, Hilversum

Category:

Human Resources

Contract Type:

Not provided

Salary:

18.00 - 24.00 EUR / Hour

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Job Description:

We are looking for a People Solutions Service Advisor to join the Nike team! This role provides HR support to Nike teammates and managers through resolving queries, payroll, policy, and rewards-related issues. You will work from the European Headquarters of Nike in Hilversum in a hybrid working model.

Job Responsibility:

Service as first point of contact for HR customer inquiries via various intake channels such as phone and chat
Answer standard routine questions and provide general guidance on HR inquiries from Nike teammates and managers. This includes support for self-service, general policy questions, employment verifications and follow-ups on tickets
Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
Triage and escalate unresolved HR customer inquiries to relevant teams as needed
Understand and provide available standard reports to teammates as needed
Conduct research related to specific inquiries, working to deliver with quality and speed

Requirements:

Driven by a highly-driven teamwork environment and collaborative culture
Ability to multi-task and manage different issues at once by providing support over multiple, ongoing channels
Resourcefulness and ability to find answers quickly
Ability to work in teams effectively
Knowledge of the People Solutions services and intersection points
Adaptable to different customer types and situations, using emotional intelligence and empathy
Customer service, communication, and listening skills to a broad business audience

What we offer:

Access to the gym facilities on campus
Commuting allowance of €0.23 per km
25 vacation days if you work 40 hours per week a full year
Diverse team
Work from home allowance of €5 per day on days you are working from home
8.33% holiday allowance

Additional Information:

Job Posted:

April 16, 2025

Expiration:

June 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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