Personal Lines / Customer Service Advisor, Lawes Consulting Group

Personal Lines / Customer Service Advisor

Lawes Consulting Group

Location:

United Kingdom, Cornwall

Category:

Insurance

Contract Type:

Employment contract

Salary:

25000.00 GBP / Year

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Job Description:

A new position is being created for a Personal Lines to focus on acting as a Customer Adviser on specific nominated accounts and to support other members of the division on accounts as and when appropriate. The role involves managing a range of customer enquiries via telephone, email and post always providing excellent customer service, developing the account through existing client contacts and contributing to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products.

Job Responsibility:

Act as a Customer Adviser on specific nominated accounts
Manage a range of customer enquiries via telephone, email and post
Develop the account through existing client contacts
Contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products
Shared responsibility for achievement of the business plan and budget of the Division
Operate within the Company’s systems and procedures
Check policy documents for accuracy and breadth of cover
Provide assistance to the Claims department with any relevant claims
Update client records with accurate information received from insurers
Transfer of copy and documents into the client electronic file
Promote and support the Division both internally and externally

Requirements:

Organised
Self-motivated
Ability to multitask
Excellent interpersonal and communication skills
Good technical knowledge – in specific areas needed e.g. Motor, home, travel

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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