Pharmacy Manager, CVS Health

CVS Health

Location:

United States, Hickory

Category:

Pharmacy

Contract Type:

Not provided

Salary:

65.00 - 82.00 USD / Hour

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Job Description:

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

Job Responsibility:

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy
identifying, engaging, and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and/or licensure
Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times
escalating issues or concerns to the Rx DL for additional support if/as needed
Partnering with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy, and ensuring that cross-trained colleagues are on-track for timely completion of all required training for licensure
Overseeing Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results
delivering annual performance reviews and closing gaps as needed
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
writing or appropriately delegating and overseeing the writing of the pharmacy schedule
Regularly reviewing business reporting for operational insights and developing action plans to close gaps, including but not limited to workflow, service, patient care, and compliance
Establishing a culture of safety, empowerment, and inclusion so the pharmacy team feels valued
building psychological safety by opening the door for feedback and taking relevant action
Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs)
actively seeking opportunities to expand knowledge to better support patients
Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible
empowers the pharmacy team to provide holistic care at every step in the patient care journey
Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles
complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues

Requirements:

Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
1-2 years of experience as a Pharmacist

Nice to have:

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program
3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store, and across the market in other locations, to meet business need

What we offer:

Full range of medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance plan
Short-term and long term disability benefits
Well-being programs
Education assistance
Free development courses
CVS store discount
Discount programs with participating partners
Paid Time Off (PTO) or vacation pay
Paid holidays throughout the calendar year

Additional Information:

Job Posted:

March 24, 2025

Expiration:

May 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Pharmacy Manager